![]() Choose several metrics to compete in and set the time period for the games. If your team is lagging and you want to really boost all your metrics, go for the gold! Try comprehensive call center contest ideas like Call Center Olympics. This will motivate your team to strive for a good cause as well as to win the prize. The winning team gets to choose a team prize of their choice like going for a team outing, team dinner or getting a shift of their choice. All of this money in the jar will go to charity. Tell them that the team that will have the most money by the end of the game wins the competition. Then, keep adding a penny to the jar each time a team member achieves a specific outcome– like getting a positive response from a customer. One great way to increase cooperation among your agents is to get them working together to donate to a charity.Ĭhoose teams for this game. This game keeps the teams on track towards achieving their daily goals while simultaneously rewarding them with small prizes along the way. The image above gives a template of the call center bingo card that you can directly download and use or modify it to suit your requirements. In this spin on a classic game, each customer support employee receives a bingo card, and as agents make calls they get to mark off spaces on the card for things like, “obtained a lead,” “spoke with five people with the last name beginning with the letter ‘V’,” and so on. The daily perks can include anything from a gourmet coffee drink, lottery tickets, a gift card, funny socks, or an extra break. Or the Highest number of positive responses that an agent has scored in a day For example, here are some KPIs you could choose for the contest: The KPI you choose needs to be one you can measure quickly so the winners can claim their reward at the end of their shift or as soon as they come in the next day. Then, at the end of the day, give a special prize for the person who performed best on that metric. Choose one of the key performance indicators you want to improve in this contest. Here are 9 such creative contest ideas that you can implement in your call center.ĭaily Perks is one of the simplest of all the customer support contest ideas. Are you looking for a ready-made Sales Contest Template? Click here to design your own template for free, in just 3 clicks.
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